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Return Policy

Verus Gear Fair Return Policy

Every item you order at Verus Gear is made for you by hand. That’s what distinguishes us from other retailers. Returns aren’t put back on our warehouse shelves, as we don’t resell them. This is why we want to make sure you’re 100% content with your order. And if you should not be completely happy, just make use of our

30-day return guarantee

Any claims for misprinted/damaged/defective items must be submitted within 4 weeks after the product is received. For packages lost in transit, all claims must be submitted no more than 4 weeks after the estimated delivery date.

To be eligible for a return, your item must be unused and in the same condition that you received it. You can choose from the following options:

  • Exchange for a new product
  • Exchange for a voucher to be redeemed towards your next order
  • Minus shipping cost*

Please follow the link in your shipping confirmation email or contact customer service through the email on your packing slip.

Refunding the purchase price is possible as long as you didn’t personalize the product yourself. We are unable to process items that are returned without prompting.

Several types of goods are exempt from being returned:
Gift cards
Pre-orders
Downloadable software products
Some health and personal care items

Sale items
Only regular priced items may be refunded, unfortunately sale or discounted items items cannot be refunded.